At Emm Dee R Finance Limited, customer satisfaction is our priority. We have established a comprehensive grievance redressal mechanism to address and resolve customer complaints efficiently and fairly.
Customers can register their complaints through the following channels:
Send your complaint to: chiragrughwani@rughwanifinance.com
Please include your loan account number and contact details
Call us at: +91 9811995550
Available Monday to Friday: 11:00 AM - 6:00 PM | Saturday: 11:00 AM - 4:00 PM
Send a letter to:
Grievance Redressal Officer
Emm Dee R Finance Limited
118-B, Deep Enclave, Ashok Vihar, Phase-3, Delhi-110052
Within 24 hours of receiving your complaint, we will send an acknowledgment with a unique complaint reference number.
Our team will thoroughly investigate the complaint and gather all relevant information.
We aim to resolve complaints within 7 working days. Complex cases may take up to 30 days.
If you are not satisfied with the resolution provided, you may escalate your complaint:
Level 1: Nodal Officer
Name: Chirag Rughwani
Email: chiragrughwani@rughwanifinance.com
Phone: +91 9811995550
Timings: Mon-Fri: 11 AM - 6 PM | Sat: 11 AM - 4 PM
Level 2: Managing Director
Name: Kailash Rughwani
Email: kailashrughwani@rughwanifinance.com
For escalated complaints not resolved at Level 1
If your complaint is not resolved satisfactorily within 30 days, or if you are unhappy with the resolution, you may approach the RBI Ombudsman. The scheme provides a cost-free and expeditious complaint resolution mechanism.
RBI Ombudsman Website: https://cms.rbi.org.in
Toll-Free Number: 14448 (9:30 AM to 5:15 PM on working days)
We are committed to treating all complaints seriously and ensuring fair and timely resolution. Your feedback helps us improve our services.
Last Updated: January 2026